Since October 2023, BPA Australia has been holding networking and learning seminars for our customers, not only creating opportunities for them to meet and chat with our team of technical consultants but also to meet other industry players.

In this blog feature, Andrew Farley, the General Manager of Sales and Marketing at BPA chats about why it’s important to create and bring these opportunities to our customers and continue our face-to-face engagement with them.

What is the idea behind these Learning and Networking seminars?

At BuildingPoint, we believe that strong industry engagement is the cornerstone of innovation and progress. Our active involvement in industry events, forums, and our Brew & Learn/ Networking Breakfast events allows us to personally stay connected to industry on trends and technologies. By engaging with industry professionals, thought leaders, and stakeholders, we gain invaluable insights that inform our solutions and strategies. This proactive approach ensures that we are always aligned with the needs and challenges of the construction sector, enabling us to provide relevant and impactful solutions.

This is our way of showing our commitment to in-person Customer Engagement and Industry Excellence

From day one, you have been emphatic about supporting our customers. So, what goes into delivering good support to our customers?

Exceptional customer support is a guarantee of BuildingPoint. We understand that the construction industry operates around the clock, and so do we. Our dedicated support teams are always ready to assist, providing timely and effective support to help them resolving any issues quickly. Our support workflow has stringent service levels to ensure all enquiries are resolved within a set timeline. Whether it’s troubleshooting a technical issue, offering product guidance, or providing training, our commitment to support ensures that our customers can rely on us every step of the way. We take pride in being a trusted partner that our customers can depend on.

You also work closely with the Technical Consultant team and in fact, they are the ones who put together these presentations and deliver them to the audience. What roles do they play in helping BPA customers?

Technical expertise is at the heart of BuildingPoint’s value proposition. Our team comprises seasoned professionals with deep knowledge and experience in their respect technical positions. This expertise allows us to develop and deliver advanced solutions that drive efficiency, accuracy, and productivity. From precision Setout and laser scanner instruments to state-of-the-art software platforms, our products are designed to meet the highest standards of quality and performance. We continually invest in research and development to stay ahead of technological advancements, ensuring that our customers always have access to the latest and most effective tools.

What is the goal of putting so much effort into engaging with our customers?

At BuildingPoint, customer success is more than a goal; it’s our passion. We measure our success by the success of our customers. That’s why we go the extra mile to ensure that our solutions deliver real, measurable results. Through training programs, ongoing support, and personalised customer visits, we empower our customers to achieve their project objectives with confidence. We are committed to understanding their unique needs and challenges, and we work closely with them to tailor our solutions for optimal outcomes. Our focus on customer success has earned us a reputation as a reliable and results-driven partner in the construction industry.

So, what can BPA customers look forward to?

As we look to the future, BuildingPoint and its technology partners remains dedicated to pushing the boundaries of what’s possible in construction technology. We are excited about the opportunities that lie ahead and are committed to continued innovation, support, and customer success. By staying true to our values and maintaining strong industry engagement, we will continue to lead the way in transforming the construction landscape.

BuildingPoint’s commitment to industry engagement, unparalleled support, technical expertise, and customer success defines our approach to business. We are proud to be a trusted partner to our customers, helping them navigate the complexities of the construction industry with confidence and efficiency. Together, we are building a brighter, more innovative future for construction.